Help Center

Shipping charges vary depending on your location and order value. Many products qualify for free shipping, and any applicable fees will be calculated and shown during checkout. We always keep our shipping costs fair and transparent.

Snappy India aims to deliver all orders within 7–9 business days across most serviceable areas. Remote locations may take slightly longer. Once your order is dispatched, you’ll receive tracking details to follow your delivery in real time.

Tracking your order is quick and easy. As soon as your order is dispatched, you’ll receive a tracking ID and link through email or SMS. You can use this to check the delivery status anytime on our website or the courier partner’s site.

In case of delays or non-delivery, please contact Snappy India’s customer service with your order ID. Our team will investigate promptly and provide updates or solutions to ensure your satisfaction.

Yes, absolutely! We use secure encryption protocols to ensure your payment information is protected. Our payment gateway partners are fully compliant with security standards, ensuring your personal and financial details are kept confidential.

Unfortunately, once an order is placed, you cannot change the payment method. If you need to modify your payment details, please cancel the current order and place a new one with the correct payment method.

No, we do not store any sensitive payment information such as credit card numbers. All payments are processed through secure third-party payment gateways, which ensure that your data remains safe.

Yes, Cash on Delivery (COD) is available in select locations. You can choose COD as a payment option during checkout if it’s available for your area.

You can cancel your order before it is shipped. To cancel, go to My Orders > Order Details > Cancel Order.

Unfortunately, once an order has been shipped, it cannot be modified or canceled. You can still request a return after delivery, if applicable.

Once your order is shipped, you'll receive a tracking link via SMS and email. You can also track your order under My Orders on our website.

We offer free shipping on orders above ₹249. For orders below that amount, a standard shipping fee may apply, which will be shown during checkout.

Once we receive the returned product and it passes quality inspection, your refund will be processed within 5–7 business days. The refund will be credited back to your original payment method.